Prices are subject to change without prior notice.
1. How are the items packed?
The standard packing is 1 kilo per pack for meats to process orders quickly. Some vegetables are available in half-kilo packs as indicated.
2. What personalized services do you offer?
Manual cutting, grinding and deboning. We have indicated in the product pages the variants that customers usually request for. Message us via our chat for other requests. We'll see what we can do!
3. How long is the shelf life?
Our meats are packed and delivered fresh. We advise that you put them in the freezer upon receipt. It can last up to 1-2 months in the freezer.
4. Do you accept bulk orders?
Yes. Chat with us so we can assist you.
1. Can I pick-up?
We book the couriers for you so it's hassle-free. We book via available couriers (i.e. Lalamove and Grab) and also have in-house riders to deliver your packages.
2. When do you usually deliver?
Dispatch starts at 10am. You will receive a notification via text when your order is ready to be delivered. We request that you meet the rider within 15 minutes of his/her arrival as courtesy.
3. Can I schedule my delivery on a particular date?
Yes. Please indicate it in the instructions before check out. No instructions mean it would be included for the next-day delivery. If there are issues and unexpected events that arise (i.e. typhoon), we will notify you via text for updates. Follow us in Facebook and Instagram for regular announcements.
4. How much is shipping fee?
For orders below P1000 -> P200
For orders between P1000-P3000 -> P150
For above P3000 -> Free
5. Do you deliver outside of NCR?
Currently, we serve NCR through this site. For selected areas in Cavite and Rizal, we advise you to shop with us via Lazada.
6. Cut-off time for next-day delivery?
Cut-off for order is 8pm night before the delivery. We deliver Monday to Saturday.
Payments, Returns and Exchanges
1. How do I pay?
We process payments via Paymongo, which accepts debit card, credit card, Gcash, among others. We also offer Cash on Delivery (COD) wherein we would need subsequent confirmation from the customer once the order is placed. We highly encourage that you pay online to promote contactless transactions.
2. Something's wrong with my item. Can I exchange it?
We aim to provide utmost customer satisfaction. Exchange of items are accommodated within 48 hours of receipt. A picture must be sent to our team so that we can carefully check. When qualified for exchange, the item should be raw (uncooked), intact, and returned to its packaging. We will replace the item after 1-2 days. We cannot give refunds.